We will be re-opening our studio on June 1st for photography. We are taking and processing your orders (approximately 3-8 week delivery). You can reach out to us at csr@artona.com or via our online chat team. Stay safe! If you are experiencing cold or flu like symptoms, have been in contact with a confirmed or probable case of COVID-19 or traveled outside of BC within the last 14 days you will need to reschedule your appointment.

Shipping Information

Delivery Times

Domestic First-Class and Standard Post typically take 3-7 business days for delivery. When using expedited shipping method such as Purolator express post or Canada Post expedited parcel, our warehouse requires one business day for order processing, so please expect a Purolator express post or Canada Post expedited parcel shipment to arrive two days after the order was placed.

International orders may experience delays in shipping due to inbound and outbound processing. First-Class International and Standard International Shipping orders typically take 3-6 weeks for delivery.

While Standard International Shipping is conveniently priced, do note that it provides limited tracking information. If you wish to track your package closely, or at all, we recommend choosing one of the USPS branded shipping options.

Holiday Schedule

We do not ship orders on the following Canadian holidays:

  • New Year's Day
  • Labour Day
  • Thanksgiving
  • Rememberance
  • Christmas Eve
  • Christmas Day
  • Boxing Day

Shipping Rates

Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit. However, here is a list of some standard rates:

  • Canada - $12.50 + taxes as stated on your order form.
  • United States - $15.00 + taxes, please add an additional $2.50 to your order.
  • Mexico - $30.00 + taxes, please add an additional $17.50 to your order.
  • Other International - $70.00 + taxes, please add an additional $57.50 to your order.

Shipping Restrictions

Please note that Purolator does not ship to PO Boxes. No tracking is available for First-Class International Orders.

Customer Service

Contact us if you need help or have any additional questions.