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Faqs during covid-19
If you are looking to book a retake or digital portrait session, please live chat with us.
If you are looking to pick up an order, or need in-person assistance, please contact us before coming to our studio.
Although we haven't been photographing, we have been working hard behind the scenes to fulfill orders, answer questions and help our schools prepare for convocation. To read more about what we have been up to, as well as what we are doing to keep our studio safe for guests and staff, please visit our blog here: https://www.blog.artona.com/post/reopening
To read more about what to expect at upcoming sessions, please visit our blog here: https://www.blog.artona.com/post/reopening
Even though our studio has been closed, our production team has still been working hard behind the scenes (at a safe distance) to complete orders as quickly as possible. Our normal processing time is 4-6 weeks but please allow up to 8 weeks during this time.
If you have any trouble logging in, or any questions about ordering, please contact us by live chat here or by email at firstname.lastname@example.org
The yard signs are 13.625” x 23.875” with a 12x18 image and there are three styles to choose from. The sign also includes an H frame for you to put on your front lawn, or anywhere you want to display it. If you live in an apartment, you can hang your sign in the window! Prices start at $20 plus tax and processing. The current estimated shipping time for yard signs is between 2-4 weeks.
Congratulations on your upcoming graduation!
- Customer ID
- Description of what happened
- Your address and phone number
- Photo of proof of damage (if applicable)
Once we receive this, we will be in touch with the next steps on making things right.
Satisfaction guarantee, order cancellation/change & return policy
1. Digital Download Products are final sale, as they contain full copyright release. No refunds, exchanges or store credit will be given.
2. All images can be viewed prior to purchase, are copyright protected and of a personal nature, therefore all photographs purchased are not eligible for refund, exchange or store credit.
3. Custom Souvenir Frames cannot be returned for refund, exchange or store credit.
4. Frames which are included with Artona Art Pieces purchased, cannot be returned for refund, exchange or store credit
5. Frames purchased as “add-ons” (without images included) may be returned, within 30 days of order shipment, for exchange only.
Please understand, once your order is placed and confirmation received, it begins many automated and custom stages. To cancel or change it, requires manual intervention, therefore a fee will be charged. To avoid this fee – simply contact us prior to placing your order, with any questions you may have.
Satisfaction Guarantee:Thank you for allowing us to photograph you. Your satisfaction with the “Artona Experience” is our #1 priority. We guarantee to work with you to capture images and produce products you will cherish for years to come. We are happy to discuss your expectations and work with you to meet them.
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