Good news! Our studio will be opening for photography on June 1, 2020. To make an appointment, please click here. At this time, only individual portrait sessions will be offered and no walk-ins will be accepted.

If you are looking to book a retake or digital portrait session, please live chat with us. 

If you are looking to pick up an order, or need in-person assistance, please contact us before coming to our studio. 

Although we haven't been photographing, we have been working hard behind the scenes to fulfill orders, answer questions and help our schools prepare for convocation. To read more about what we have been up to, as well as what we are doing to keep our studio safe for guests and staff, please visit our blog here: https://www.blog.artona.com/post/reopening

The safety of our guests and staff is our highest priority. To read about the safety measures we are taking, as well as what to expect at upcoming sessions, please visit our blog here: https://www.blog.artona.com/post/reopening

Yes. We have strict requirements for coming to our studio. If you are experiencing cold or flu-like symptoms, have been in contact with a confirmed or probable case of COVID-19 or traveled outside of BC within the last 14 days, you will need to reschedule your appointment.

To read more about what to expect at upcoming sessions, please visit our blog here: https://www.blog.artona.com/post/reopening

Yes! You can definitely still order during COVID-19. You can order graduation photos here and school day photos here.

Even though our studio has been closed, our production team has still been working hard behind the scenes (at a safe distance) to complete orders as quickly as possible. Our normal processing time is 4-6 weeks but please allow up to 8 weeks during this time.

If you have any trouble logging in, or any questions about ordering, please contact us by live chat here or by email at csr@artona.com

To order a yard sign, please log in to your account, then use the blue navigation button on the bottom right hand corner to make your way to the Specialty Products page, which is right after the frames. Once you're there, scroll to the bottom and you'll see the yard sign options.

The yard signs are 13.625” x 23.875” with a 12x18 image and there are three styles to choose from. The sign also includes an H frame for you to put on your front lawn, or anywhere you want to display it. If you live in an apartment, you can hang your sign in the window! Prices start at $20 plus tax and processing. The current estimated shipping time for yard signs is between 2-4 weeks.

Congratulations on your upcoming graduation!

If you received the wrong order, or if your order was damaged, please send an email to csr@artona.com with the following details: 

- Customer ID
- Description of what happened
- Your address and phone number
- Photo of proof of damage (if applicable)

Once we receive this, we will be in touch with the next steps on making things right. 

Yes, Artona sells Zaino products! Please contact Michael at 604-723-6944 or mrak@artonagroup.com or simply come to our studio at 353 West 7 Avenue in Vancouver. All products are at the front counter for purchase and pickup, with the same prices reflected here. 

Return Policy:

1.       Digital Download Products are final sale, as they contain full copyright release.  No refunds, exchanges or store credit will be given.

2.       All images can be viewed prior to purchase, are copyright protected and of a personal nature, therefore all photographs purchased are not eligible for refund, exchange or store credit.

3.       Custom Souvenir Frames cannot be returned for refund, exchange or store credit.

4.       Frames which are included with Artona Art Pieces purchased, cannot be returned for refund, exchange or store credit

5.       Frames purchased as “add-ons” (without images included) may be returned, within 30 days of order shipment, for exchange only.

Order Cancellation/Change:

Please understand, once your order is placed and confirmation received, it begins many automated and custom stages.  To cancel or change it, requires manual intervention, therefore a fee will be charged.  To avoid this fee – simply contact us prior to placing your order, with any questions you may have.

Satisfaction Guarantee:

Thank you for allowing us to photograph you.   Your satisfaction with the “Artona Experience” is our #1 priority. We guarantee to work with you to capture images and produce products you will cherish for years to come.  We are happy to discuss your expectations and work with you to meet them.